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"This Pipedrive account is already linked"

Q
Written by QR Queen

On connection, a red banner announces "This Pipedrive account is already linked." This Pipedrive account is already connected to another QR Queen workspace.

Steps (resolve)

  1. Identify the QR Queen workspace that already uses this Pipedrive account and disconnect it there.

  2. Then reconnect the account to the intended workspace.

  3. Or, contact support ([email protected]) to move the link.

Good to know

  • Underlying rule: one CRM per workspace. The company_already_linked safeguard (in the Pipedrive callback) prevents a single account from feeding several workspaces, which would make the attribution of scans and deals ambiguous.

  • Neighboring message "Different Pipedrive account" (account_mismatch): the workspace is locked on its first Pipedrive account; reconnect the SAME account to keep the history.

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